Previous years - processing times for changes
If we are told about a change after it happened, it’s the average number of days between the date we were told and the date we dealt with it.
If we were told about a change before it happened but didn’t deal with it until after the change, it’s the number of days from the date of the change to the date we dealt with it.
| Target for 2023/24 | April to June 2023 | July to September 2023 | October to December 2023 | January to March 2024 | Annual Result 2023/24 |
|---|---|---|---|---|---|
| less than 9 days | 6.8 days | 8.0 days | 9.3 days | 4.5 days | 6.4 days |
Response times for 2022/23
Response times for 2021/22
| Target for 2020/21 | April to June 2020 | July to September 2020 | October to December 2020 | January to March 2021 | Annual Result 2020/21 |
|---|---|---|---|---|---|
| 9 days | 13.5 days | 12.5 days | 11.8 days | 5.4 days | 10.4 days |
| Target for 2019/20 | April to June 2019 | July to September 2019 | October to December 2019 | January to March 2020 | Annual Result 2019/20 |
|---|---|---|---|---|---|
| 12 days | 8.8 days | 10.1 days | 11.2 days | 5.8 days | 8 days |