Previous years - processing times for new claims
This is normally the average number of days between the date we receive a claim in our office and the date we make a decision on the claim.
| Target for 2023/24 | April to June 2023 | July to September 2023 | October to December 2023 | January to March 2024 | Annual Result 2023/24 |
|---|---|---|---|---|---|
| less than 20 days | 20.6 days | 18.4 days | 22.2 days | 20.1 days | 19.5 |
Response times for 2022/23
Response times for 2021/22
Response times for 2020/21
| Target for 2019/20 | April to June 2019 | July to September 2019 | October to December 2019 | January to March 2020 | Annual Result |
|---|---|---|---|---|---|
| 20 days | 27.6 days | 25.1 days | 25.2 days | 24.2 days | 25.3 days |