By law, certain public organisations must notify us about people who are:
- currently homeless; or
- at risk of becoming homeless within the next 56 days.
Before making a referral
You must:
1. Check the person hasn’t already applied for help from us
- If they have a live application, they’ll have a Housing Solutions Officer.
- If they’ve applied but haven’t had a decision, contact their Housing Solutions Officer directly.
- Do not submit a new referral for someone with a live application.
2. Get consent and confirmation
The person must:
- give consent to share their information and contact details; and
- choose Manchester City Council as their preferred housing authority; and
- understand they may need to complete a homeless application.
What happens next?
- We process all referrals during office hours (9am to 4.30pm, Monday to Friday, except bank holidays).
- Within three working days, we'll contact either yourself or the applicant directly.
- We'll arrange a convenient appointment based on the urgency of the situation.
- We'll make contact by email, or phone if safe to do so.
Important note
We'll assume no further help is needed and close the case if:
- we can't reach you; or
- we don't receive a response to our reply within three working days.